FAQ

  • Do you have rental products that are not listed on your website or catalog?
    Yes, we do have!
    If you cannot find the rental item you are looking for, please contact us directly by phone or email.
  • Is it possible to rent for individuals instead of corporations?
    It is possible.
    We do business with both corporations and individuals.
  • What if I damage the rental item?
    If the rental product is damaged, please contact us as soon as possible.
    Damage due to normal use will be replaced or refunded.Damage due to customer's carelessness will be handled by requesting repair fee or purchase processing.
  • What are the forms of payment?
    Please pay by transfer to the designated account or by credit card.
    We will accept your order upon confirmation of payment.
    If you have any questions about payment terms, please contact our sales representative.
  • By when should I place my order?
    It depends on the product and location, but we would appreciate it if you could contact us at least one week before the delivery date.
    Please note that some products may be out of stock, so we recommend ordering as early as possible.
    In addition, we will cooperate as much as possible in case of urgent matters or sudden changes.
    Please feel free to contact us.
  • Is delivery, loading and unloading possible early in the morning, late at night, or on weekends and holidays?
    We will respond according to your request.
    Please note that there will be a separate charge for non-business days (Saturdays, Sundays, and holidays) and after business hours (before 9:00 AM and after 19:00 PM).
  • Are the rental items dirty?
    On a daily basis, we carefully clean with special detergents and thinners.
    Please understand beforehand that there is some feeling of use because it is a rental product.However, before shipping, we always check and maintain the product so that customers can use it comfortably, so please feel free to place an order.
  • Can you consult with us about the layout of events and exhibitions (trade fairs), and proposals for necessary fixtures?
    of course.
    We will consult with you about your exhibition products, exhibition image, direction, budget, etc. We will make the most suitable proposals such as booth layout and necessary fixtures.Please feel free to contact us.
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    If you have trouble sending, try a different browser.
    Example) When using Edge → Chrome, etc.
    *The above is an example.
    It doesn't matter which browser you use, as long as it's different.